Two Things Everyone Should Know About Feedback:
If we don't have a relationship with someone, they will not believe we actually want feedback.
People have to care about us and the outcome to provide feedback.
If someone cares about us but doesn't think we will do anything with the feedback= #everythingisawesome.
If someone doesn't care about us but cares about the outcome, we will get feedback that isn’t super constructive.
Someone who doesn't care about either?= zero feedback
Invest time in relationships. Show, don't tell people, how you are using the feedback they provide.
The act of asking for feedback is not enough.
When we say, “How is everything going?” or “What can we improve upon?” we are likely to get fluff back.
Those questions reflect a need for validation, not feedback.
If we really want feedback, we'll ask, “What is different about the experience of students because of our work together?” or “What is a major difference in how it feels to come to work as a result of our focus on the employee experience?”
Concrete practice (what we see/hear/say/feel/think/do)= impact
Asking is not enough.
Design questions that solicit evidence of impact.
What else should we know about #feedback?